The Process of Communication and Agreement:

1. The initial casual contact once made between an interested potential client and Discovery Towers is usually via phone or email.

    

2. We at that point stipulate that all conversations be via email or phone as long as they are backed up by email for both of our records. What this does is establish "Intent"
    

3. Intent to see if we are the right kind of web designer the potential client is interested in.

    

4. "A Free Sample Website"  Discovery Towers shows "Intent" on providing reputable web design services by creating and posting to the Internet a "Free Sample Website" (No Cost or Obligation) for the potential client to view.

    

5. The next steps usually are a combination of phone calls and/or emails between both parties trying to see if the "project/web package/price" is agreeable between them.

6. At this point we are now establishing a "recordable email paper trail" of "Intent" by both parties

7. Once the potential client gives Discovery Towers the verbal/email go ahead to proceed with the website project a Deposit is required.

8. The Deposit is 50% and in itself the confirmation by the now "Client" as having agreed to the website project and all that it entails as described in the previous emails and the price as the 50% deposit would indicate that it is half of the price agreed on.

At this point, once the deposit is received we then proceed with the project and most projects are completed within or less than the anticipated time of completion.

Payments / Fees:

1. Discovery Towers accepts Mastercard, Visa, American Express and any form of payment through Paypal. Discovery Towers is a trusted and verified business member of the PayPal online payment system.
2. A 50% deposit is required by Discovery Towers to move ahead with the web design project.
3. All deposits up to a maximum of $100 is non-refundable. What this means is that if you pay a 50% deposit and it exceeds the $100 amount and you request a refund for any reason, Discovery Towers will refund any amount over the $100 maximum limit and will be returned promptly via paypal payout. The reason for the $100 minimum is that Discovery Towers does not do work for free after the "Free Sample Website" has been accepted and/or approved by the client.
4. Balances must be paid upon the completion of the website.
5. Final Payments / Completion of the website is defined as, the hosting, domain name, a basic customerservice@domainname.com and email account and all pages stipulated by the client via email are created and posted to the Internet. The complete content does not have to be existing within each webpage for it to be considered complete. At which time the Yearly Free Updates Service Applies.
6. Content: In all instances, content is the responsibility of the client. Images, text and pdf files. Content that basically describes the who, what, when, where and how of products and services offered is the responsibility of the client to get this information to Discovery Towers via email.
7. Content Delay: Often a client with good intentions will delay in getting all of the content to Discovery Towers. It is this reason that if all of the conditions are met in #6 above then the balance is due immediately. This however, does not end the relationship between client and Discovery Towers.
8. Free Updates All Year Long: What happens if the client for whatever reason is unable to provide all of the content during the initial web design process, there is no problem as the "Free Yearly Update" service is instantly activated from the day of the actual posting of the website. So there is no pressure on the client. (A delay of providing content cannot be used as an excuse to delay making the final payment)